People buy convertibles for one of three reasons: they like the idea of open-top motoring; or they like the idea of other people thinking they like the idea of open top motoring; or because the car they really want is only available as a convertible.  Either way, you’ve got to figure out if convertibles are for you, and that starts with deciphering a bit of jargon.

• What’s in a name?
• What you could buy and what you should buy?
• Are all convertibles sport cars?
• Converting a convertible to a tin-top
• Converting a tin-top to a convertible

If your dream car is only available as a convertible, but you really don’t like the idea of a convertible then for popular models there are aftermarket hardtops available which pretty much semi-permanently turn a convertible into a hardtop.  Two common examples are the MX-5 and Boxster.

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

It is also worth scouting around to see if there is in fact a hardtop version available from the manufacturer, and the Boxster is again a case in point as it was followed into production later by the Cayman – same car, different name. A Lotus Exige is a hardtop version of the roadster Elise, although in that case the Exige is more track-focused than its sister car.

A business with high service quality will meet customer needs whilst remaining economically competitive. Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes.

• Service quality(SQ) is a comparison of expectations (E) about a service with performance (P)
• Service quality is an achievement in customer service
• It reflects at each service encounter

For example, in the case of Taj Hotels Resorts and Palaces, wherein TAJ remaining the old world, luxury brand in the five-star category, the umbrella branding was diluting the image of the TAJ brand because although the different hotels such as Vivanta by Taj- the four star category, Gateway in the three star category and Ginger the two star economy brand, were positioned and categorised differently, customers still expected high quality of Taj.

The measurement of subjective aspects of customer service depends on the conformity of the expected benefit with the perceived result

While there are general principles of good customer service, tourism businesses can serve a diverse range of customers from all over the world whose needs may vary. Having a detailed understanding of who your customers are will help you identify their needs and develop ways to improve customer service standards for your business.

Reliance on repeat customers is becoming a resounding wake-up call for staffing firms. They need new clients and need to reach more candidates, but in order to do so, these firms first need to get their brands out there. Social media and online professional networks like LinkedIn will continue to be popular channels for promoting business, but staffing firms will need to up the ante if they want to rise above their competition.

• Many staffing firms today rely on a recruitment CRM to effectively manage
• Many staffing firms also use integrated systems like applicant tracking software
• An ATS tracks applicant activity to ensure placement quantity

Most staffing firms today are not utilizing recruiter software to its utmost advantage, but that just makes this technology an even greater opportunity in 2016. The introduction of recruitment analytics software can provide great business insights for staffing agencies.

With reporting on placement activity, job orders, candidate touches, and sourcing effectiveness, staffing firms can better manage.

According to survey results, 80 percent of staffing agencies reported that they could not perform their work efficiently without CRM software or an applicant tracking system in place.